Description

About Tata 1mg:

Tata 1mg is India’s leading consumer health platform committed to making healthcare accessible, understandable, and affordable for all Indians. It operates across e-pharmacy, e-diagnostics, e-consulting, and offline stores, partnering with leading hospitals and enabling consumers to learn about medicines and find cost-effective alternatives.

Brief about the Team:

The B&M Retail team manages in-store pharmacy operations, diagnostics, and e-consult services, ensuring excellent customer experience. It works closely with Warehousing, Merchandising, and Marketing teams to deliver top-notch service and operational performance.

What You Will Do:

Financial Performance and Sales Responsibilities:

• Achieve daily sales targets with shift-wise allocation.
• Meet daily targets for private label, BigBasket, generics, high-margin categories, and diagnostics.
• Develop business relations with local doctors, gyms, salons, grocery chains, and other partners.
• Ensure staff make required customer calls, including prescription reminders and follow-ups with dormant or high-value users.
• Maintain commitment registers and ensure timely order closures.

Omnichannel Business:

• Achieve zero pushback on omnichannel orders and zero processing TAT breaches.
• Conduct root cause analysis for issues and implement corrective actions.
• Guide the team in RCA and improve response processes.

Team Management, Business Review, and Training:

• Motivate and manage the team’s performance.
• Oversee roster management, leave tracking, and attendance.
• Resolve team challenges and communicate targets, achievements, and incentives clearly.
• Conduct daily performance reviews and knowledge/training sessions on medicines and communication skills.
• Nominate staff for central training programs.

Customer Service and Experience:

• Maintain grooming and etiquette standards.
• Ensure excellent in-store customer service.
• Respond to customer calls and WhatsApp messages promptly (within 15–20 minutes).
• Build long-term customer relationships.

Inventory Health:

• Validate 100% accuracy in inventory inwarding and SKU putaway.
• Remove expired, near-expiry, and non-moving items daily.
• Conduct SKU audits and ensure dispensing accuracy.
• Train team on inventory management and escalate issues.
• Monitor theft and pilferage vigilantly.

Marketing Activities:

• Plan and schedule outdoor marketing activities and ensure collateral availability.
• Participate in campaigns and promote current offers to customers.
• Lead marketing initiatives to drive growth.

Key Skills

Pharmacy operations, sales target achievement, team management, customer service, communication skills, inventory management, root cause analysis, marketing coordination, multitasking, computer proficiency, pharmacy software knowledge, ethical conduct, stakeholder management.

Requirements

• Bachelor’s degree or Diploma in Pharmacy.
• Valid State Pharmacy Council registration.
• 5-8 years of relevant experience.
• Strong customer service and communication skills.
• Proficiency in computers and pharmacy software.
• High attention to detail, ability to multitask, and strong ethical standards.